Mobile Journeys
Engage customers with rich mobile messaging
Improve engagement by using Mobile Journeys
Designed specifically for mobile users, Esendex’s Mobile Journeys, whether taken on mobile phone or tablet, have only one goal – that is to ensure your customers complete the task you set for them. From requesting feedback, capturing data, processing registration to delivering promotions, Mobile Journeys can remove all distractions, making it easier for your customers to complete the journey.
Better responses, 24/7
You can choose to integrate the Mobile Journey with SMS or Email, allowing you to test and build a multichannel strategy that gives you the best response rate.
Multi-device enabled
Each Journey is designed for easy completion on any mobile phone and tablet. And they work just as well on a desktop, giving your customers the same user experience no matter what device they use.
Peace of mind
We understand the importance of compliance and security, which is why Esendex is ISO 27001 accredited. Your customers can provide personal data completely securely.
Secure & fast data capture with Mobile Journeys
Make form filling easy for your customers
Boost your form completion rate from 4% to 46.5% with Mobile Journey!* Enable your customers to fill out important form at a time and on a device that’s convenient for them. Whether it’s for income and expenditure, loan application or renewing insurance policy, you can be rest assured that our ISO 27001 accredited platform will offer you the highest data security standard. Our platform can also be integrated easily with your existing system to pass on data at real time.
*Source: Marketingexperiments.com/Esendex UK
Collect valuable feedback with Mobile Journeys
Encourage customers to engage
Customer feedback is the key to improve your services and products. Mobile Journeys provide a quick and easy platform for your customers to reflect on the likes and dislikes of their experience with your business. All journeys can be integrated with your system and be automatically triggered after an event such as completion of a transaction or after an interaction took place. Your customers can complete the journey at any time, in any place, on any device, increasing the response rate.
Personalised marketing & promotions with Mobile Journeys
An elegant way to promote your offers
Do you know a personalised advert converts 10 times better than an unpersonalised one?* With Mobile Journeys, each step can be personalised using the data you’ve collected from your customers, providing a fully tailored and seamless experience. Whether you are a brick-and-mortar store or an online shop, Mobile Journeys offer a fresh and sophisticated way to approach marketing in a way that suits both you and your customers.
*Source: Knexus
Getting started with mobile journeys is easy
Just tell us what you want and our professional service team will build you the personalised and interactive journey you want.
Each journey is tailored and built for your specific goal. It will include your company branding and align with your existing customer engagement channels.
A unique URL will be provided which can be shared by via SMS, email, web link, printed materials or in response to triggers in your existing platforms.
You will have full access to the reports of the performance of your journey; identify drop out points and areas for improvement, as the data is captured.
Features
Rich multi-level reports
Our reporting provides more than just campaigns results. You can delve deep into each and every key touch point throughout the journey to gain more insights and improve the process.
Fully managed service
Mobile Journey is a fully managed service. You simply need to tell us what you want, and our professional team who have accumulated hundreds of hours of experience will do the rest for you.
Choice of integrations
Mobile Journey is an enriched multimedia solution that can operate independently or be seamlessly integrated with other Esendex products and solutions.
Competitive pricing
Mobile journeys are efficient and affordable, with a low initial setup cost and a manageable monthly fee. There is absolutely no hidden cost.
Personalised & dedicated experience
Combining the personalised data, and a focused path, your customers can finish the target with zero distractions and minimum effort.
Example use cases
Financial Services
Income & expenditure
loan applications, insurance claims
Retail
Personalised promotions, customer feedback forms, product customisation tools
Healthcare
New patient registration, appointment
setting, pre & post treatment briefing
Public sector
Applications, questionnaires,
registration of services
Call centres
Triage outbound calls based on
responses, data collection, follow-up surveys
Human Resources
New employee registration, staff
feedback surveys, staff rostering